The European Commission has recently published a study on eGovernment services throughout the EU. The study shows that online public services are becoming more and more popular and accessible. However, this growth is shown to be uneven, and not all EU countries demonstrate the same level of progress. A diagonal “line” of countries from South-Western to North-Eastern Europe perform best, with progress above the average EU level. Countries’ performances were assessed by the following factors: user centricity, transparency, cross-border mobility and key enablers. The findings of the study also provide insights for the guiding principles of the new EU eGovernment Action Plan.